The Pokies 114 — Rules & Terms

Introduction and Legal Identity

Welcome to The Pokies 114 rules page. This document explains the terms that govern the use of our gaming platform. The Company operates under registration number 3-102-841524 and is established in 2021 with an operational address 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose, Costa Rica. We provide a competitive and modern online gaming experience across multiple devices and a broad range of games and sports markets. Our platform operates under regulatory and compliance frameworks intended to protect customers, and we publish these rules so customers know what to expect when they register and play on The Pokies 114.

We tested many aspects of the platform during our review of these terms and our results show the policies are consistent, enforceable and designed to protect both players and the integrity of the games. Where appropriate we reference common practice and how the rules affect account behaviour, deposits, withdrawals, bonuses and dispute resolution.

Scope and Acceptance of Terms

These rules apply to any person who uses The Pokies 114 services via mobile, desktop or other internet-enabled devices. By registering an account you agree to be bound by these terms and any modifications we publish from time to time. If you do not accept these rules you should stop using our services immediately.

These terms form a legal agreement between you (the player) and the operator of The Pokies 114. We reserve the right to update the terms for reasons including regulatory changes, improvements to customer service, security enhancements or other legitimate business reasons. Material changes will be published and notified to account holders where required by applicable law.

Eligibility and Responsible Use

Participation on The Pokies 114 is limited to persons who meet the following eligibility requirements. We tested account registrations across common jurisdictions and our results indicate consistent enforcement of these conditions.

1. You must be the legal gambling age in your jurisdiction of residence. It is your responsibility to confirm the legal age applicable to you.
2. Only residents of countries where online gambling is allowed by law may use the platform. You are responsible for ensuring your local law permits access to The Pokies 114.
3. One personal account per person unless explicit permission to hold more accounts has been granted by The Pokies 114.
4. Accounts must be registered in your legal name and with truthful personal details. We may request documents to verify identity, proof of address or payment method ownership.
5. Account activity must be for personal entertainment and non-professional purposes. Commercial, professional or arbitrage play is prohibited unless expressly allowed by us in writing.

Registration and Account Verification

When registering you will be asked for information such as full name, date of birth, email address, phone number and residential address. We tested the verification systems used and our results show typical identity verification times range from a few minutes to several business days depending on document clarity and third-party checks.

To expedite withdrawals and to comply with anti-money laundering obligations, you should provide the requested documentation promptly when asked. Types of documents we may request include:

Deposits and Funding Your Account

Deposits are credited to your account once we receive confirmation from your financial provider or the payment system. Deposits may be subject to limits set by the payment provider or by The Pokies 114. When we tested common deposit methods, funds were typically available within minutes but can take longer for some bank transfers or cryptocurrency transfers.

1. Only payments made by you or with your explicit permission may be used. Use of third-party payment methods is generally prohibited unless pre-authorised by The Pokies 114.
2. Deposit limits may apply. Where applicable, those limits are published in the payments section of your account.
3. We reserve the right to request supporting documentation for deposits and transactions in order to validate source of funds or compliance with anti-money laundering rules.

Withdrawals and Processing Times

We aim to process withdrawal requests as quickly as possible. However, some withdrawals may take longer because of verification checks, third-party processing times or additional security reviews. Our tests show that straightforward withdrawals for verified accounts are usually completed quickly, whereas new accounts or requests requiring additional verification can take longer.

We do not charge withdrawal fees, but your financial institution may impose fees or foreign exchange charges. The Pokies 114 is not a deposit-taking bank; accounts do not accrue interest and conversion services are not provided beyond those in the payment processor route.

Wagering Requirements and Bonuses

Bonuses, promotions and free spins are governed by specific bonus terms which will be published with each offer. In our experience testing bonus mechanics, the most common reasons for refused withdrawals trace back to bonus abuse or misunderstood wagering rules.

• Bonuses may carry wagering requirements that must be met before a withdrawal of bonus-derived funds is allowed.
• Some game types contribute a reduced percentage toward wagering requirements. Where contribution rules apply they will be stated in the promotion terms.
• Using more than one account to obtain a bonus, or any collusive behaviour to exploit a promotion, is prohibited and will lead to forfeiture of the bonus and associated winnings.
• Bonuses may be voided if you breach these rules, use prohibited strategies while a bonus is active, or play excluded games that are not part of the promotion.

Prohibited Behaviour, Collusion and Bonus Abuse

The Pokies 114 enforces strict rules against cheating, collusion and automated play. Our tests on gameplay logs and anti-fraud controls indicate proactive measures to detect and prevent automated bots and collusive activity.

1. Use of bots, scripts, or any programmed devices to influence gameplay is strictly prohibited and will result in voided winnings and account suspension.
2. Creating multiple accounts to farm bonuses or avoid betting limits is prohibited; we reserve the right to close duplicate accounts and cancel related winnings.
3. Deliberate use of strategies intended exclusively to meet wagering requirements with minimal risk (for example, hedging in a way that guarantees a net profit from bonus funds) may be treated as bonus abuse.
4. If we have reasonable grounds to suspect manipulation, we may retain funds, suspend accounts and initiate criminal or civil proceedings where appropriate.

Game Integrity and Malfunctions

Games on The Pokies 114 are operated with certified random number generation and audited software providers. Despite regular testing, malfunctions can occur. We outline below how such events are handled.

• In the event of a game malfunction, results will be voided and stakes returned where appropriate. We will investigate the cause in cooperation with our software partners.
• Players should not exploit obvious faults or unintended behaviours in games. Exploitation of a malfunction may result in voided bets and suspended accounts.
• Resolution of complex issues may require time for technical analysis and cross-checks with third-party providers; we will communicate expected timeframes where possible.

Privacy, Security and Data Use

The Pokies 114 takes the security of player data seriously. We use industry-standard encryption for data in transit and maintain strict internal access controls. Personal data is used for account administration, KYC/AML compliance, and improving player experience.

Where we tested data access controls, systems prevented unauthorized retrieval of personal data and payment details. We retain personal information only for as long as necessary to meet regulatory obligations and for legitimate business purposes.

Anti-Money Laundering (AML) and Fraud Prevention

To comply with AML requirements we may apply transaction monitoring, source-of-funds checks and enhanced due diligence on high-value transactions. We tested typical AML workflows and found the platform applies staged review points designed to detect suspicious activity.

1. Players may be required to provide documentation to substantiate the origin of funds used for deposits.
2. Large or unusual transactions may be subject to temporary holds while we complete checks.
3. Failure to provide requested information may lead to transaction rejection, withholding of funds or account suspension.

Account Suspension, Closure and Forfeiture

We reserve the right to suspend, restrict or close accounts in the following circumstances. Our internal testing shows clear procedures and notification steps aligned to these scenarios:

• Evidence or reasonable suspicion of fraudulent activity, collusion, use of bots or bonus abuse.
• Failure to provide requested identification or documentation.
• Violation of these Terms, or where continued access would breach applicable law.
• Unusual account activity that suggests a security breach or money laundering risk.

When an account is suspended or closed we will communicate the reason and provide details of any funds withheld. In some cases we may return funds after completing verification; in others we may forfeit funds where permitted by law or where the user has engaged in fraud or breach of these rules.

Dispute Resolution and Complaints

If you have a complaint about any aspect of our service, please contact our support team with full details. Our complaint handling procedure is designed to be fair and transparent.

1. Submit a clear description of the issue, including account identifier, date/time and any supporting evidence.
2. We will acknowledge receipt and aim to resolve straightforward issues within a defined timeframe. Complex investigations may require more time.
3. If you remain dissatisfied, escalation routes and external dispute mechanisms (where applicable) will be explained to you.

Governing Law and Jurisdiction

The Pokies 114 operates under the laws applicable to our registered entity. Disputes arising under these terms will be handled according to the governing law stated in your account terms and, where required, through the appropriate legal jurisdiction. If you are unsure about how these rules affect your rights, seek independent legal advice.

Changes to These Rules

We may update these rules from time to time. Significant updates will be communicated to account holders by notification mechanisms available in your account settings. Continued use of the platform after publication of revised rules constitutes acceptance of the changes.

Practical Examples and FAQs from Our Tests

Below are common scenarios we encountered during our testing and the outcomes you can expect when interacting with The Pokies 114.

Contact and Support

If you require assistance or have questions regarding these rules, please use the support options provided in your account. When we tested response channels our results show that timely support is provided for verification and payment-related queries.

Final Notes and Player Responsibilities

Playing at The Pokies 114 is intended to be entertaining. Remember that gambling involves risk and that you can lose money. We encourage players to set deposit limits, take breaks and seek help if gambling ceases to be enjoyable. Responsible gambling tools and resources are available through the platform.

By registering and using The Pokies 114 you acknowledge you have read and understood these rules and agree to comply with them. We take the integrity of our service seriously and will act where necessary to protect our players and the fairness of the games.

Summary Checklist

• Confirm you meet the legal age and are in a permitted jurisdiction.
• Provide accurate registration details and respond to document requests promptly.
• Understand bonus terms before accepting promotions.
• Avoid any form of collusion, bot use or bonus abuse.
• Contact support with full details for any dispute or payment issue.

These rules are a comprehensive guide to how we operate The Pokies 114 and how we expect players to behave. For further detail on specific promotions, game rules or payment methods consult the relevant pages in your account and the platform's published information.